Privacy Policy

Introduction

This Privacy Policy describes how SPIRIAS TRADING LIMITED and its affiliates (collectively "SPIRIAS TRADING LIMITED", "we", "our", "us") collect, use, share, protect, or otherwise process your information/personal data through our website www.spiriastrading.com (hereinafter referred to as the "Platform").

You may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India. Your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information, or availing any product/service offered on the Platform, you expressly agree to be bound by this Privacy Policy, the Terms of Use, and applicable service/product terms. If you do not agree, please do not use or access our Platform.

Collection

We collect your personal data when you use our Platform, services, or otherwise interact with us. Information collected includes, but is not limited to, name, date of birth, address, contact numbers, email ID, and identification details. With your consent, we may collect sensitive data such as payment details or biometric information to enable certain features.

You may choose not to provide certain information by not using a particular service or feature on the Platform. We may also track your behavior, preferences, and transaction history for analytical purposes. If you interact with a third-party service, please refer to their privacy policy. We are not responsible for their practices.

If you receive a suspicious call or email claiming to be from SPIRIAS TRADING LIMITED asking for sensitive data, do not share any details and report it immediately to the appropriate law enforcement agency.

Usage

We use your personal data to provide and improve services, fulfill orders, enhance customer experience, resolve disputes, troubleshoot issues, send offers and updates, customize your experience, prevent fraud, enforce our terms, and conduct research. You may opt-out of marketing communication as per your preference.

Sharing

Your personal data may be shared within our group companies, affiliates, and third parties such as sellers, service providers, logistics partners, payment processors, and marketing partners. Such sharing is necessary for order fulfillment, legal compliance, or service improvement.

We may disclose your data to government or law enforcement agencies when required by law or in good faith for legal proceedings, enforcement, or public safety reasons.

Security Precautions

We adopt reasonable security practices to protect your data. While we secure data on our systems and provide secure access, data transmission over the Internet has inherent risks. You are responsible for maintaining the confidentiality of your account credentials.

Data Deletion and Retention

You may delete your account through your profile settings or by contacting us. We may delay or refuse deletion if services, claims, or grievances are pending. Data is retained only as long as necessary or as required by law. Anonymized data may be used for research or analysis.

Your Rights

You have the right to access, rectify, and update your personal data via the Platform's features.

Consent

By using our Platform or providing information, you consent to the processing of your data as per this Privacy Policy. If you share data about others, you confirm you have the authority to do so. You may withdraw consent by contacting the Grievance Officer below. Withdrawal will not be retrospective and may limit access to services.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Please review it periodically. Where legally required, we will notify you of significant changes.

Grievance Officer

Insert Name of the Officer:

Designation:

Company: SPIRIAS TRADING LIMITED

Address: Insert full office address here

Contact: Insert email or phone number

Working Hours: Monday - Friday (09:00 - 18:00)